Social Media Customer Care Specialist needed in Sterling Heights
Job Overview: Social Media Customer Care Specialist (Sterling Heights)
The Opportunity
- FLEXIBLE ROLE: Social Media Customer Care Specialist (Sterling Heights)
- Hiring: Walmart Corporate Communications
- Location: Sterling Heights, MI (Local Candidates Only)
- Work in Sterling Heights, MI.
- Join Walmart Corporate Communications and grow your skills.
What We Offer
- Starting Pay: $70k-$95k/yr ($79.25/hr)
- Perks: Fast-paced environment.
- Join a top-rated team in Sterling Heights.
"In the digital age, our social media presence is our front door. Our Social Care Specialists are the highly visible, articulate diplomats who protect our brand reputation and resolve public concerns with grace and speed."
About Walmart Communications
Walmart's interaction with the public extends far beyond the physical store. We maintain a massive, highly active presence across Twitter (X), Facebook, Instagram, and TikTok. Our Social Media Customer Care team operates at the exciting intersection of public relations, marketing, and customer service. We cultivate a modern, dynamic workspace where creative problem-solving and flawless written communication are celebrated.
Essential Responsibilities
- Public Diplomacy: Monitor Walmart's official social media channels, responding rapidly and politely to customer inquiries, complaints, and viral trends in a highly public forum.
- Brand Voice Mastery: Ensure every written response perfectly matches Walmart's gentle, helpful, and professional brand voice, utilizing impeccable grammar and culturally aware phrasing.
- Crisis Escalation: Identify potentially viral negative issues or PR crises early, smoothly transitioning the customer to a private Direct Message (DM) to resolve the issue discreetly and effectively.
- Trend Reporting: Collaborate with the corporate marketing team, providing weekly insights on customer sentiment, recurring product complaints, and digital engagement metrics.
Qualifications and Total Rewards
Applicants must possess a Bachelor's degree in Communications, Marketing, Public Relations, or equivalent digital media experience. You must be a master of the written word, possessing the emotional intelligence to de-escalate angry customers in text without relying on vocal tone. This is a premium, salaried corporate role offering a fantastic yearly income, comprehensive benefits, and the thrill of managing the digital reputation of a Fortune 1 company.
Frequently Asked Questions
How much does the Social Media Customer Care Specialist needed in Sterling Heights position pay at Walmart Corporate Communications?
This role offers a pay range of $70,000 - $95,000. Actual compensation may vary based on experience, shift, and location within Sterling Heights.
Where is this Social Media Customer Care Specialist needed in Sterling Heights job located?
This position is based in Sterling Heights, MI. Walmart Corporate Communications has facilities throughout the region, but this specific opening is in Sterling Heights.
What qualifications do I need for this Social Media Customer Care Specialist needed in Sterling Heights role?
Most Social Media Customer Care Specialist needed in Sterling Heights positions at Walmart Corporate Communications require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Social Media Customer Care Specialist needed in Sterling Heights position in Sterling Heights?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart Corporate Communications reviews applications on a rolling basis.
How long does the Walmart Corporate Communications hiring process take?
The hiring process at Walmart Corporate Communications is typically fast, often completed within 1-2 weeks. After submitting your application, you may receive a response within a few days. Some positions offer same-week start dates.
Can I transfer to other Walmart Corporate Communications locations after being hired?
Walmart Corporate Communications offers internal transfer opportunities for associates in good standing. You may be eligible to transfer to other facilities or roles after meeting minimum tenure requirements.
